TRTicketRackrSupport OS
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How it works

Support starts inside your product and lands with the right human.

TicketRackr connects every company, customer request, Ethan suggestion, private note, SLA, and response path into one calm support workflow.

Get startedMeet Ethan
Support team collaborating around laptops
Live support desk5 tickets routedEthan drafted 3 replies for review.
01

Connect the company

Create a company workspace, generate keys, assign a support address, and connect app events into TicketRackr.

  • Company workspace
  • API keys
  • Webhook delivery
02

Capture every request

Customers submit support from the product they are using. TicketRackr keeps the source, customer, status, and conversation together.

  • In-app tickets
  • Email intake
  • Customer identity
03

Ethan prepares the assist

Ethan reads the request, checks available context, drafts a smart response, and flags what a human should review.

  • Suggested replies
  • Thread context
  • Human handoff
04

Your team replies once

Agents approve, edit, or write their own response, then deliver it back through email and the native app path.

  • Agent approval
  • SLA tracking
  • Dual delivery
Customer support operator working with a product team
Built for the daily support loop

Less bouncing between tools. More answers with context.

Your team sees the customer, product, ticket history, private notes, attachments, SLA state, and Ethan's suggested next move in the same workbench.

Faster triageCleaner handoffsMore consistent replies